Ms. Sara Kovacevic defended her BSc thesis on the use of AI tools to create a hotel chat bot receptionis for smart hospiality. This research was doen in the context of HPC4S3ME with the support from NCC Montengro an HPC4S3ME. The results were pulished at the IEEE IT2024 conference. The future work will include experimenting with HPC to run different AI tools and models. Her fefence took place on 3 October 2024.
ABSTRACT – The aim of this thesis is to examine the advancements and applications of chatbots in hotels to enhance customer experience and operational efficiency in Montenegro, which aspires to become a prestigious tourist destination. Emphasis is placed on the use of artificial intelligence (AI), machine learning (ML), and high-performance computing (HPC) to develop advanced digital solutions. The automation of guest communication through chatbots reduces the burden on staff and increases customer satisfaction, especially during the tourist season when there are significant fluctuations in the number of visitors. The research analyzes key aspects of implementing chatbot technology, including the challenges and benefits of using the Voiceflow platform for development and testing. It studies data on guest preferences and service personalization, contributing to a better understanding of user needs and tailoring hotel offerings to meet their expectations. The thesis advises further optimization of chatbot functionalities, staff training, and regular collection of guest feedback. These recommendations enable Montenegrin hotels to improve their offerings and stand out in the global market competition. This work represents an important contribution to the advancement of digital solutions in Montenegro and can serve as a starting point for future research.
