As part of ongoing EuroCC2 collaboration, NCC Montenegro participated in two mentoring/twinning online sessions with partner NCCs to exchange knowledge and share best practices and improve internal processes for seamless interaction and integration within the HPC/AI national ecosystem.
The first session, held with NCC Latvia on 22 October 2025, focused on Customer Relationship Management (CRM) tools and effective practices for managing project communications, coordinating client interactions, and tracking HPC/AI user data. NCC Latvia representatives provided a live demonstration of CRM workflows, offering practical insights and best approaches to streamline internal processes and monitor engagement with NCC services.


The second session, organized with NCC Spain on 31 October 2025, addressed Newsletter strategies for improving service visibility and customer outreach. Discussions included digital communication/ marketing tools, techniques for crafting engaging content, balancing updates on upcoming activities with past achievements, segmenting audiences effectively, and leveraging analytics to measure impact.

These mentoring sessions contribute to NCC Montenegro’s continuous efforts to enhance internal efficiency, optimize service delivery, expand outreach capacity, and strengthen stakeholder engagement.









